Limited Warranty Information

Limited Warranty Information2018-07-25T14:35:30+00:00

Limited Warranty Information

We at Roof to Deck Restoration take our responsibility for caring for your home or business very seriously.

We have been certified in wood restoration by the Power Washers of North America.  Roof to Deck Restoration's training program is the most advanced in the industry and consists of DVD training and field training with a certified trainer.  In addition, we are continuously looking for even better restoration methods, new advanced equipment and tools, and additional training at seminars and trade events.  Rest assured you have chosen the right people for your project.

Our prorated limited warranty programs are designed to give you peace of mind and real value.  Because of the many different types of wood, concrete, asphalt and composite materials; the many different environments such as very sunny, somewhat sunny, shady, very shady, high traffic areas, pet traffic, pools, hot tubs, etc.; along with the many different expectations people have, we have a prorated warranty for most of the services we offer.  Simply put, there is a life expectancy for the services we offer.  If for any reason you believe the results are falling short of what you had expected, we will redo the area in question at a prorated charge for the original homeowner (see specific service for details).  The prorated warranty is for the original time period and is not perpetual.

The following is an example of a deck where the spindles and vertical areas look great but the walking surfaces of the deck did not perform as expected or hoped for:

  • Original price of the project was $600.00
  • The floor portion of the deck was $300.00
  • Contact was made by the customer 1 year after the project was restored
  • Horizontal surfaces are expected to last 18 months
  • .67 multiplied by $300.00 is $201.00 to re-clean and re-stain the walking surfaces

The example above is how the prorated warranty will be handled on any and all service related and warranty-related claims.

Warranty period covers the described time requirements as listed by each service. The warranty lasts for the period of time described from the date the original service was substantially completed

These warranties do not cover surfaces that have been subjected to caustic cleaners (such as house wash cleaners, bleach, etc.) or that have not been kept free of debris. Also, consequential and incidental damages are not recoverable under this warranty

How long will my asphalt roof remain streak and stain free?

We warranty that your roof will stay streak and stain free for 3 years. However, each roof has its own time frame depending on many different factors. If within 3 years the streaks and stains return, Roof-to-Deck Restoration will re-clean your roof at a prorated price using the following example.

  • Original price of the project was $500.00
  • Contact was made by the customer 2 years after the project was completed
  • Roof is expected to remain streak and stain free for 3 years
  • .67 (24 months divided by 36 months) multiplied by $500.00
  • Prorated warranty price to re-clean your roof is $335.00 (plus sales tax)

Shake and Shingle Replacement

We warranty to replace missing shakes/shingles for 3 years from the restoration of your cedar roof. If during that time a cedar shake/shingle falls off, we will return and replace the missing shake/shingle at no cost.

    1. The exception to this warranty is if the roof has been determined to have worn out or has reached the end of its useful life
    2. This warranty does not apply to damage of any kind whether man-made, natural aging, weather-related or any other type of damage. Storm or weather damage of any kind is not covered by this warranty

Leaks

In the event a leak occurs within 3 years of our restoration of your roof, we will come out and, to the best of our ability, diagnose what is causing the leak. If the leak can be remedied through caulking, we will caulk the area at no charge. We will make only one visit to diagnose and caulk a leak. If the roof needs to be repaired in some fashion, our then current repair rate will apply. If we are unable to diagnose or repair the leak, a qualified roofing contractor should be contacted at the homeowner's expense to remedy the problem. Roof-to-Deck Restoration will in no way be responsible for any leaks or the damage the leaks may cause or for any cost to repair the leak. We are not responsible for leaking skylights.

Moss, algae and mildew growth

If moss, algae and mildew growth begins to re-form within 3 years of our restoration of your roof, you may request the roof to be treated or re-cleaned on a prorated basis. Roof-to-Deck Restoration at its option may choose to treat the infected area or areas with an organic moss/mold/algae killer called Moss Buster. The following is a prorated example:

    1. Moss returns 24 months after restoration of your cedar roof
    2. We inspect the roof and agree that the roof needs to be treated or re-cleaned. It is possible that we may not agree or we may determine that only a portion of the cedar roof needs to be treated or re-cleaned

The price to re-clean and re-seal the roof would be calculated as follows:

    1. Original price to restore the cedar roof was $4,208
    2. 24 months have elapsed since restoration. 24 months divided by 36 months equals .67
    3. .67 multiplied by $4,208 equals $2,819.36
    4. However, it may be possible to spot clean the roof and the necessary measurements will be taken and then the above calculations will be applied to the specified area

Stain color on cedar roofs

If your restoration project included staining your cedar roof, we warranty the color of the stain for 3 years. We do not warranty any product chosen by the customer. It should be noted that roof areas that face more of the sun will wear much faster than areas that do not receive as much sun. Do not expect the roof to look the same for 3 years after it has been stained. Cedar roofs are subjected to the sun's UV rays, rain, snow, algae and mildew in addition to other factors that will degrade the color over time. Our warranty is not intended to imply that the roof will retain its original color for the full 3 years.

The calculation above will be used in the event the customer would like their roof re-cleaned and re-stained within 3 years of restoration.

We will inspect the roof and agree that the roof needs to be treated or re-stained. It is possible that we may not agree or we may determine that only a portion of the cedar roof needs to be treated or re-stained.

Cracking and/or Peeling

We warranty that our sealer/stain (Ready Seal or Armstrong Clark) will not crack or peel on horizontal surfaces for 18 months and for 3 years on vertical surfaces (spindles, support posts, fascia, etc.). We do not warranty any product chosen by the customer.

The stain we use is a penetrating sealer/stain that will soak into the wood and will wear away over time. It should not come off by peeling. In some cases where the wood is new or unusually wet, the sealer/stain may peel off. In that event Roof-to-Deck Restoration will remove the old stain from the peeling areas and re-stain. This typically only occurs on horizontal surfaces. In the following example the floor and steps would be re-stripped and resealed/stained. We would not re-strip and re-seal the vertical areas such as the spindles, supports posts, fascia, etc.

If within 18 months the walking surfaces of the deck begin to peel, Roof-to-Deck Restoration will re-clean your walking surfaces at a prorated price using the following example.

  1. Original price of the project was $600.00
  2. The floor portion of the deck was $300.00
  3. Contact was made by the customer 12 months after the project was restored
  4. Horizontal surfaces are expected to last 18 months
  5. .67 multiplied by $300.00 is $201.00 to re-clean and re-stain the walking surfaces

We do not warranty any paint, sealer or stain other than Ready Seal and Armstrong Clark. The prorated warranty is for one time period and is not perpetual.

Stain Color

We warranty the stain color for 18 months on the horizontal surfaces and 3 years on the vertical surfaces. It should be noted that traffic areas will wear much faster than less traveled areas. It is also important to know that within 18 months, the floor, in many cases, will need to be restored. Do not expect the floor to look the same 18 months after it has been stained. Considering the environment of a horizontal surface, subjected to UV rays, rain and snow, that is almost impossible. This warranty allows people to keep their floor looking good at a reduced price if they so choose. Our warranty is not intended to imply that the floor will retain its original color for the full 18 months.

  1. The prorated formula is explained in the example directly above
  2. Spindles are warranted for 3 years. However, an inspection is required by Roof-to-Deck Restoration before approval to determine if the color on spindles is failing or simply needs to be freshened up. If it is determined the spindles simply need to be freshened up, the warranty will not apply.
  3. Hardwoods are an exception. See below

Sap and Other Contaminants

Sap and other contaminants are a product of the wood and of the environment. There is no way to protect against these contaminants. However, Roof-to-Deck Restoration may warranty against these types of contaminants. It will be handled on a case by case basis and will require an inspection by a Roof-to-Deck Restoration person. In most cases, the prorated example explained above will apply.

Hardwoods

South American wood such as ipe, Ironwood and Tigerwood in most cases will need to be cleaned and sealed/stained every year. The wood is so dense that the stain simply is not able to penetrate as deeply. It is expected that these woods will need to be cleaned and resealed yearly.

Black Mold and Mildew

Black mold and mildew is spreading and is becoming a bigger problem as time goes by. Roof-to-Deck Restoration warranties against mold and mildew growth for 18 months on all restored surfaces. The prorated example above will apply.

We Do Not Warranty Against The Following...

Drip Lines, Swimming Pools, Pets, Shoveling and Furniture Marks.

Stain Color

We warranty the stain color for 3 years (Ready Seal and Armstrong Clark) on vertical siding surfaces. We do not warranty any product chosen by the customer. The following example is how the prorated warranty will apply. It should be noted that areas that face the sun will wear much faster than areas that do not receive as much sun. It is also important to know that by the end of 3 years the siding will need to be restored. Do not expect the siding to look the same 3 years after it has been stained. Exterior siding is subjected to the sun's UV rays, rain, snow, algae and mildew in addition to other factors that will degrade the color over time. Our warranty is not intended to imply that the siding will retain its original color for the full 3 years.

  1. Original price to restore the Log Home or Cedar Siding was $4,208.
  2. 24 months have elapsed since restoration. 24 months divided by 36 months equals .67
  3. .67 multiplied by $4,208 equals $2,819.36.
  4. However, it may be possible to spot clean the siding and the necessary measurements will be taken and then the above calculations will be applied to the specified area.

Cracking and Peeling

We warranty that our sealer/stain (Ready Seal and Armstong Clark) will not crack or peel for 3 years on vertical surfaces. We do not warranty any product chosen by the customer. The prorated example above will apply.

We do not offer warranties for house washing or concrete cleaning. It is expected that a house may need to be cleaned annually depending on the home's surroundings. Concrete may need to be cleaned annually, semi-annually or even monthly depending on traffic and the specific use of the concrete.

Ice Dams are not covered by any warranty. Typically the conditions that form ice dams do not repeat within the same year or season. However, there have been exceptions to this where an ice dams been fully removed and then the weather conditions repeat and forms a completely new ice dam that again needs to be removed.