Is your company insured?
vcjsyxkq-caWe are insured with workers' compensation insurance and $2,000,000.00 in liability insurance. A certificate of insurance is available upon request.
How can I pay for your service?
vcjsyxkq-caWe require a credit/debit card to be on file before we begin your project. If you prefer to pay by check, a check for 50% of the quoted price must be received before the work is scheduled. The balance is due the day we seal/stain your project.
When will you come out and measure my project?
vcjsyxkq-caWe typically complete the quote within 1 or 2 days of the request. However, weather and other factors may cause a slight delay.
Do all exterior wood surfaces, even cedar and redwood, require regular maintenance and treatment?
vcjsyxkq-caYes. While some species of wood are more resistant to decay than others, the natural resins in all species begin to deteriorate after time. This leaves the wood susceptible to cupping, cracking, warping and splitting. Unprotected wood is also susceptible to moisture, algae, mold and moss.
Will the sealer/stain get on our clothes after the sealer has dried?
vcjsyxkq-caOur sealer will not stain clothes after it has dried. However, dirt will collect on the surface of the deck, handrails and benches. If clothing makes contact with these surfaces, the dirt will transfer to your clothing.
How often will our wood need to be re-stained and re-sealed?
vcjsyxkq-caWe warranty horizontal surfaces for 2 years and vertical surfaces for 4 years. Click here for limited warranty details (with the exception of hardwoods and newly built decks).
Do you do any sanding?
vcjsyxkq-caTypically, no. If wood is properly cleaned, sanding is not required and is not recommended. The whole idea is to preserve the wood. Removing wood by sanding does not extend the life of the wood, it shortens it. However, for painted decks sanding is required.
What are the fuzzies on my wood?
vcjsyxkq-caWhen wood is washed, some of the lignen in the wood is washed away. Lignin is the glue in the wood that holds the wood fibers together. When the lignin is washed away the wood fibers have a tendency to stand up. This is normal and is expected. In time (months) the fuzzies will separate and float away. Sanding is not encouraged or recommended.
Why does the sealer/stain have a smell?
vcjsyxkq-caSealers have a distinctive smell to them until they have fully dried. Just like your home will smell after a room has been painted or floors have been polyurethaned, sealers/stains also have a smell.
Will you be able to get all of the stain off?
vcjsyxkq-caWe will try to get as much stain off the wood that we can without damaging the wood. When using a power washer to strip wood, there is no stopping where the stain ends and the wood begins. If high pressure is used, the wood will be damaged. We use low pressure only. We know that time will take the old sealer off. We would rather protect the wood for the long term than damage the wood for the short term.